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My Grandma's of New England

Frequently Asked Questions

Click on a topic below for the answers to some frequently asked questions. If you can't find the answers to your questions in the topics below,
please feel free to click here to email our Customer Service Department
or dial our toll free number 1-888-847-2636.

  • Frequently Asked Questions About Our Cake
  • Questions and Answers About Ordering
  • Questions and Answers About Shipping & Handling
  • Questions and Answers About Corporate Gifting
  • Questions and Answers About Fundraising
  • Questions and Answers About Wholesale Opportunities
  • Nutritional Information

  • Our Guarantee

    We guarantee our cake to be the best coffee cake you will taste.
    We guarantee your complete satisfaction with our product, or we will
    replace the product or refund the price of your purchase.

    Please see below for procedures regarding refunds and replacements.

    Our Refund / Replacement Policy

    For Mail Order purchases directly from our bakery:

    In the event that you are dissatisfied with our product, please call us at 1-888-847-2636 or email us at Customer Service.
    We will ask your name, invoice number, the flavor and size of the cake, the “best if used by”
    date and the batch code imprinted on the side of the box (found in the following format XXXXXX).
    All claims must be made within 10 days of receipt of the product.
    Please retain all packaging and contents until your concern is resolved.

    For cakes purchased locally or through one of our trusted vendors:

    If you are dissatisfied with our product in anyway, please contact the vendor or return the
    product directly to the place of purchase for a refund or replacement.
    Our vendors will honor your request.
    We are unable to breach this customer / vendor relationship and hope that you understand.

    Of course, your comments and feedback regarding our product are always welcome.
    Call us at 1-888-847-2636 or click here to email us at Customer Service with your feedback.