Scroll to Top
Skip to main content
Menu mobile
My Grandma's of New England
My Grandma's of New England Terms of Website Use

My Grandma's of New England ®

Website Terms of Use


Welcome to the My Grandma’s of New England® Website. These Terms of Use govern the use of this Website. Sale items, prices, and special offers shown on the Site are only available through the Site and do not necessarily represent sale items, prices, or special offers available in the My Grandma’s retail store or the storefronts of any of its vendors, for cash and carry, or for in-store delivery.

Your access to, or use of, this site signifies that you agree to be bound by these Terms of Use and by My Grandma’s of New England’s® Privacy Policy.  If you do not agree to be bound by these Terms of Use and / or do not agree to the Privacy Policy, you should immediately cease use of this Site and its services.

Copyrights and Trademarks of My Grandma’s of New England®

Our Site is owned and operated by us. Unless otherwise specified, all materials appearing on our Site, including the text, site design, graphics, logos, icons and images, as well as the selection, assembly, and arrangement thereof, are the sole property of My Grandma’s of New England®. The content and software on our Site is the property of My Grandma’s and/or its suppliers and is protected by U.S. copyright laws. You may view, download, print, and / or retain a copy of pages, or parts of pages, of our Site only for your own personal use. Business uses of any of the materials that appear on our site are prohibited, unless granted expressed permission.  If you wish to obtain permission to reprint or reproduce any materials appearing on our Site you may contact us at Customer Service. All rights not expressly granted herein are reserved.

The following is a list of registered trademarks, trademarks, trade names, and service marks owned by My Grandma’s:

  • My Grandma’s of New England®
  • My Grandma’s of New England® Coffee Cake
  • My Grandma’s® Logo

The absence of a trademark, trade name, and / or service mark from the above list does not constitute a waiver of our intellectual property rights concerning that trademark, trade name, or service mark. All custom graphics, icons, logos, and service names that appear on the My Grandma’s of New England® Website are trade names, trademarks, or service marks of My Grandma’s of New England®. All other trade names, trademarks or service marks that appear on our Site are property of their respective owners and permission has been granted us for their use. The use of any My Grandma’s of New England® trade name, trademark, or service mark without our express written consent is strictly prohibited. In order to maintain the value of these marks, it is important that they are used correctly. If you have any questions, you may contact our Customer Service Department.

Ownership and Use of Marks

Except as otherwise permitted in these Terms of Use, you may not use, modify, or delete any copyright, trademark, service mark, logo, proprietary notice, or other intellectual property that is found on the Site. You agree that all copyrights, trademarks, service marks, logos, proprietary notices, and other intellectual property found on the Site are the sole and exclusive property of My Grandma’s. Notwithstanding anything to the contrary in these Terms of Use, you agree that your permitted access to, and use of, the Site does not grant to you any right, title, or interest in or to the design or layout of this Site. Elements of this Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.


You agree that you will not misuse or abuse your account access and password. You agree that you will use only your password and that you will take all reasonable precautions to protect its secrecy.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of product shipment. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

Specials and Promotions

Special offers, coupons, or discounts cannot be used in conjunction with other offers unless specifically noted. Limit one promotion per order.

Links and Search Results

Our Site may link to other sites. We have no control over other sites or their content and cannot guarantee, represent, or warrant that the content of these sites is accurate, legal, and/or inoffensive. We do not endorse the content of other sites, and cannot warrant that these sites do not contain viruses or other features that may adversely affect your computer. By using our Site to search for or link to another site, you agree and understand that you may not make any claim against us for any damages or losses resulting from your use of our Site to obtain search results and/or to link to another site. However, if you have a problem with a link from our Site, please notify us at Customer Service. We will investigate the link and take appropriate action.


You must be 18 years or older and have a valid credit card with full authority to use it, to submit an order through this Site. You agree not to use this Site or any content contained in it for any illegal or inappropriate activities.

Shipping and Delivery

My Grandma’s of New England®, in conjunction with FedEx, will attempt to deliver a product in keeping with the FedEx delivery expectations on the requested day. FedEx does not telephone prior to delivering packages, and we cannot guarantee the time of delivery. My Grandma’s of New England® is not responsible for:

  • Cakes delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from lack of a complete address supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the customer.
  • A $14.00 per cake charge may be assessed when the sender supplies us with an erroneous address.

We will re-ship a cake for the customer if it is undeliverable due to the above circumstances.  We will assess a $20.00 charge per small cake and $30.00 per large cake when the customer requests re-ship service.


Because of the extremely high volume of orders during seasonal time periods, My Grandma’s does not allow orders to be edited or cancelled within 24 hours of the requested ship date during the following times periods:

  • the seven business days prior to Thanksgiving.
  • the twelve business days prior to Chanukah and / or Christmas.

During non-peak ordering periods, the Customer Service staff at My Grandma’s will be more than happy to assist you with order changes or cancellations, provided that the order has not physically shipped from our bakery.

How to Contact Us

If you have any comments, questions or suggestions for improvement, please do not hesitate to contact us at Customer Service, or at 888-847-2636, or write us at My Grandma’s of New England, 1636 Hyde Park Avenue, Boston, MA 02136. 

Return to Top